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First Class Care Services Ltd Good

Inspection Summary


Overall summary & rating

Good

Updated 16 March 2019

About the service:

First Class Care is a domiciliary care agency which means it supports people who live in their own house or flat. At the time of the inspection, First Class Care was supporting two people.

People’s experience of using this service:

We were unable to speak with the people who received support from First Class Care as they did not communicate in ways which we could understand. We spoke with one of the people’s relatives. They spoke positively about the care their relative received. They told us this was because the management team listened to them, and created a personalised plan to meet their relative’s needs. They found that staff treated their relative with respect and listened to what they wanted.

We found that people’s risk assessments and care plans were detailed. They fully explored the risks which people could be exposed to. Plans were in place for staff to follow to manage and respond to these needs and risks. Staff were aware of these plans and had regular contact with the registered manager and the management team in managing a person’s needs.

Staff were positive about their training and induction to their work. They felt fully supported by the management team, and believed the training they received was relevant and of good quality. Staff said they felt confident approaching the management team. Staff received regular competency checks to assure the registered manager they were functioning well in their work.

The registered manager regularly sought feedback from a person’s relative and there were plans to expand on this as the service grew. We saw that reviews took place and there were conversations about how to improve the support a person had.

There were some areas in relation to how the service was managed which could be improved upon. There were some short falls in the audits completed by the management team. When we spoke with the registered manager about this, they told us that the service’s auditing systems would be more robust in the future.

Rating at last inspection:

This was the service’s first inspection.

Why we inspected:

We inspected First Class Care as part of a scheduled planned inspection.

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas

Safe

Good

Updated 16 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 16 March 2019

The service was effective

Details are in our Effective findings below

Caring

Good

Updated 16 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 16 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 16 March 2019

The service was not always well-led.

Details are in our Well Led findings below