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Inspection Summary


Overall summary & rating

Good

Updated 20 March 2021

Hickling House is a care home which accommodates up to 29 people inone building. At the time of our inspection there were 28 people living in the home. Hickling House provided accommodation and care to older adults, some of whom were living with dementia.

We found the following examples of good practice:

Staff and visitors had separate entrances to the service to give them most direct access. For staff this was into the courtyard with the staff room being an independent room by this entrance, ensuring staff could change into their uniform and put PPE on prior to entering the premises.

The service had a purpose built wooden lodge specifically for relatives to visit people who lived in the service. This had two separate areas with a dividing wall with a perspex screen which could be removed.

In the summer visiting of relatives to people who lived in the service had taken place in a marque in the garden. Visits through a window had taken place with a small marque outside to provide shelter for the visitor.

At the beginning of the pandemic daily meetings had been held at the start of every shift to ensure staff were kept up to date with changing procedures and guidance.

People living in the service who tested positive were given an information booklet which staff discussed with them on what would happen and what to expect to keep them informed and lower anxieties.

The service had developed comprehensive risk assessments to identify and cover areas relating to management of COVID-19 and ensure staff and people who lived in the service were kept safe.

Inspection areas

Safe

Good

Updated 20 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 20 March 2021

Caring

Good

Updated 20 March 2021

Responsive

Good

Updated 20 March 2021

Well-led

Good

Updated 20 March 2021