The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Insitu Care Limited Amesbury

30 Salisbury Street, Amesbury, Wiltshire, SP4 7HD (01980) 626697

Provided and run by:
Insitu Care Ltd

All Inspections

25 March 2013

During a routine inspection

At the time of this inspection, Insitu Care Ltd Amesbury was in a state of transition. Although it had been registered in September 2012 the office had not been operational. The inspection visit coincided with the opening of the new office and staff, systems and clients were in the process of being transferred from the established sister agency based in Salisbury. This meant that there was no history of service delivery to assess and much of the conclusion reached in this inspection is based on the systems being imported into the new office.

We spoke with three people who had experience of the agency. This included a relative and people using the service. Because of the transition it had not been possible to speak to any care staff.

Care plans were comprehensive and reviewed regularly. Records and conversations with people using the service showed that people were involved in decisions about their care and that carers respected their decisions.

The relative described the organisation as professional and that there was good communication between them and the agency. People using the service said they were very happy with their carers and that they were treated with respect. People told us that carers arrived on time and if they were going to be late the organisation always let them know. One person said of their carers that 'I love them all.'