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St Annes Community Services - Northallerton Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 12 January 2019

This inspection took place on 5 December 2018 and was announced. This was to ensure someone would be available to speak with and show us records.

This service provides care and support to people living in a ‘supported living’ setting, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support. On the day of the inspection there were three people receiving the regulated activity personal care.

The service had a registered manager in place. A registered manager is a person who has registered with CQC to manage the service. Like providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

This was the first inspection of this service since it became registered with CQC in December 2017.

Accidents and incidents were appropriately recorded and investigated. Risk assessments were in place for people who used the service and described potential risks and the safeguards in place to mitigate these risks. The registered manager understood their responsibilities with regard to safeguarding and staff had been trained in safeguarding vulnerable adults.

Medicines were stored safely and securely, and procedures were in place to ensure people received medicines as prescribed.

Appropriate health and safety checks had been carried out to ensure people lived in a safe environment.

Staffing levels were appropriate although agency staff were occasionally used to cover absences or vacancies. The provider had an effective recruitment and selection procedure in place and carried out relevant vetting checks when they employed staff. Staff were supported in their role via appropriate training and regular supervisions.

People were supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice.

People were protected from the risk of poor nutrition and staff were aware of people’s nutritional needs. Care records contained evidence of people being supported during visits to and from external health care specialists.

Family members were complimentary about the standard of care provided by the service. Staff treated people with dignity and respect and helped to maintain people’s independence by encouraging them to care for themselves where possible.

Care records showed that people’s needs were assessed before they started using the service and support plans were written in a person-centred way. Person-centred means ensuring the person is at the centre of any care or support and their individual wishes, needs and choices were considered.

Activities were arranged for people who used the service based on their likes and interests, and to help meet their social needs. The service had good links with the local community.

Family members were aware of how to make a complaint and the provider had an effective quality assurance process in place.

Inspection areas

Safe

Good

Updated 12 January 2019

The service was safe.

Staffing levels were appropriate to meet the needs of people who used the service and the provider had an effective recruitment and selection procedure in place.

Accidents and incidents were appropriately recorded and investigated, risk assessments were in place and staff had been trained in how to protect vulnerable adults.

People were protected against the risks associated with the unsafe use and management of medicines.

Effective

Good

Updated 12 January 2019

The service was effective.

Staff were suitably trained and received regular supervisions and appraisals.

People’s needs were assessed before they began using the service and were supported with their dietary needs.

The provider was working within the principles of the Mental Capacity Act 2005 (MCA).

Caring

Good

Updated 12 January 2019

The service was caring.

Staff treated people with dignity and respect and independence was promoted.

People were assisted by staff in a patient and friendly way.

Responsive

Good

Updated 12 January 2019

The service was responsive.

Care records were up to date, regularly reviewed and person-centred.

People were protected from social isolation.

Well-led

Good

Updated 12 January 2019

The service was well-led.

The service had a positive culture that was person-centred, open and inclusive.

The provider had a robust quality assurance system in place and gathered information about the quality of their service from a variety of sources.