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Inspection Summary


Overall summary & rating

Good

Updated 8 March 2019

About the service:

Hurstwood View is registered to provide residential and nursing care for up to 55 older people. Accommodation was provided over two floors. The ground floor (Ashdown Walk) provided nursing care for people whilst the upper floor (Deer View Walk) provided care and support for people who lived with dementia. People required a range of help and support in relation to their nursing, dementia and care needs. There were 55 people living at the home at the time of the inspection.

People’s experience of using this service:

The service met characteristics of Good in all areas.

People, relatives and other stakeholders told us the quality of care and support was good. People told us, “It’s my home now, took a while to get used to it, but now I love it here,” and “Couldn’t be cared for better anywhere, excellent.”

• People told us they were safe. Comments included, “I’m able to be independent because staff support me so well, I’m safe here,” and “Very safe, I get my medicines on time and they monitor my health really well.”

• There were safeguarding systems and processes that protected people from harm. Staff knew the signs of abuse and what to do if they suspected it. One staff member said, “We receive training in safeguarding, I wouldn’t hesitate to raise a safeguarding if our residents were at risk.”

• There were sufficient staff to meet people’s individual needs: all of whom had passed robust recruitment procedures that ensured they were suitable for the role.

• There were systems in place to monitor people's safety and promote their health and wellbeing, these included health and social risk assessments and care plans. The provider ensured that when things went wrong, these incidents and accidents were recorded and lessons were learned.

• Medicines were managed safely. Medicine documentation and relevant policies followed best practice guidelines to ensure people received their medicines safely.

• Staff received appropriate training and support to enable them to perform their roles effectively. People told us, “Staff know their stuff, look after me really well,” and “They are really well trained, I have to have help to get up and they do it so nicely.”

• People’s nutritional needs were monitored and reviewed. People had a choice of meals provided and staff knew people’s likes and dislikes. People gave positive feedback about the food. Comments included, “Plenty of choice and always tasty,” and “Homemade meals and cakes, I’ve put on weight since I have lived here.”

• The environment was comfortable and was adapted to meet people's needs. One person said, “It’s so beautiful here, warm, cosy and the views are lovely.”

• People and relatives told us staff were ‘kind’ and ‘caring’. They could express their views about the service and provide feedback. One person said, “A fantastic group of staff, everyone is wonderful, its calm and we can have a laugh.”

• People's care was personalised to their individual needs. There was sufficient detail in people's care documentation that enabled staff to provide responsive care.

• The service provided a variety of activities in line with people's interests and encouraged people's involvement. People, relatives and social care professionals told us staff engagement and interaction had a positive effect on people's quality of life. People told us they had been involved in choosing activities they enjoyed and people were excited about the plans for the spring gardening.

• Management and staff demonstrated a good understanding of and response to people's diverse needs.

• People told us that the service was well-led and that the registered manager was “Approachable and very kind,” and “Runs the place well.”

• The service had processes in place to measure, document, improve and evaluate the quality of care.

• Referrals were made appropriately to outside agencies when required. For example, GP visits, community nurses and speech and language therapists (SALT). Notifications had be

Inspection areas

Safe

Good

Updated 8 March 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 8 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 8 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 8 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 8 March 2019

The service was well-led

Details are in our Well-Led findings below.