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Inspection Summary


Overall summary & rating

Good

Updated 26 March 2021

The Retreat is a care home. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The Retreat can accommodate up to 14 people who have a learning disability, a mental health condition

and/or dementia. At the time of our inspection 13 people were living there.

We found the following examples of good practice.

¿ Staff ensured the service was regularly cleaned. Increased cleaning hours had been introduced since the start of the pandemic. Cleaning staff now worked seven days a week.

¿ Staff were provided with guidance and training on working safely during the pandemic.

¿ There were infection prevention and control plans for staff to follow in the event of people needing to self-isolate.

¿ Staff and people had been tested for COVID-19 in accordance with national guidance.

¿ Staff used the Personal Protective Equipment (PPE) provided appropriately.

¿ Arrangements had been made for visitors to enter the care home through a designated entrance and to be screened and tested to ensure visits to people were safe.

¿ Staff wear name badges with photos to help people living with dementia identify them when staff are wearing PPE.

¿ Staff were supported both financially and practically when they had to isolate at home following a positive Covid test result. A member of staff told us "The registered manager and provider have supported us really well."

¿ The mental wellbeing of staff was supported through regular ‘drop-in’ sessions with the registered manager.

Inspection areas

Safe

Good

Updated 26 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 26 March 2021

Caring

Good

Updated 26 March 2021

Responsive

Good

Updated 26 March 2021

Well-led

Good

Updated 26 March 2021