CGL Knowsley Integrated Recovery Service

Updated 17 July 2019

Change, Grow, Live (CGL) is a national charity that provides free treatment and support to vulnerable people facing addiction, homelessness and domestic abuse.

CGL Knowsley Integrated Recovery Service is a community-based service which is registered to provide the regulated activities of 'Treatment of disease, disorder or injury' for people who have drugs and/or alcohol support needs.

CGL Knowsley Integrated Recovery Service has two sites: one in Kirkby and the other in Huyton. The service provided support for 787 clients. Clients can access the service on Mondays, Thursdays and Fridays between 9am and 5pm, on Wednesdays and Tuesdays between 9am and 7pm and on Saturdays between 9am and 1pm.

Before it was registered as ‘CGL Knowsley Integrated Recovery Service’ the service was registered as part of CGL ‘Midlands and North Regional Office’, which we inspected in August 2017.

The service has a registered manager.

CGL Knowsley Integrated Recovery Service was registered by CQC on 28 March 2018 and this is its first inspection since this registration.

This was an unannounced inspection, which means that the service did not know that we were coming.

Updated 17 July 2019

We rated CGL Knowsley integrated recovery service as good because:

• The service managed client safety incidents well. Staff recognised incidents and reported them appropriately. Managers investigated incidents and shared lessons learned with the whole team and the wider service. When things went wrong, staff apologised and gave clients honest information and suitable support.
• There were clearly defined and embedded systems, processes and standard operating procedures to keep people safe and safeguarded from abuse
• Clients had up to date risk assessments and care plans that were holistic and recovery-orientated. Care plans were clearly written from the client’s perspective and included their views.
• Staff actively sought client feedback on the service and involved clients in decisions about the running of the service.
• Clients had the opportunity to join governance meetings and to sit on staff interview panels.
• The service worked closely with the local community mental health team to help clients gain access to mental health services.
• The service offered co-located chronic obstructive pulmonary disease (COPD) clinics, sexual health clinics and a hepatitis c clinic.
• Staff were actively looking at ways to improve the service they provided. They had been successful in winning bids to help to improve the service and took part in pilot programmes that suited their client group.

However:

• Clients were not given a copy of their care plan.

Updated 17 July 2019

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