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Inspection Summary


Overall summary & rating

Good

Updated 9 October 2019

About the service

Leatherland Lodge is a residential care home providing personal care for up to 48 older people, some of whom may be living with dementia. At the time of our inspection, 41 people were living at the service.

People’s experience of using this service and what we found

People’s care and treatment was planned and delivered in a way that was intended to ensure their safety and welfare. Staff had been recruited safely and there were enough numbers of staff. Medication was dispensed by staff who had received training to do so. There were systems in place to minimise the risk of infection and to learn lessons from accidents and incidents.

Staff received training and supervision to enable them to fulfil their roles and responsibilities. People were supported to maintain good health and access health care professionals. People were supported with their nutritional needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

People were supported by staff who were kind and caring and treated people with dignity and respect. People were supported to maintain links with their friends and families. People’s independence was promoted and, where possible, they were encouraged to do as much as they could for themselves.

Care plans were person centred and included information on people's preferences on how they wished to receive their care and support. People had access to a range of activities. There was an effective complaints system in place.

The registered manager operated an open and inclusive culture. Feedback was sought to drive improvements to the service and people, relatives and staff had the opportunity to be involved in the day to day running of the service. Staff felt supported and valued and enjoyed working at Leatherland Lodge.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 20 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 9 October 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 9 October 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 9 October 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 9 October 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 9 October 2019

The service was well-led.

Details are in our well-Led findings below.