St Catherines Nursing Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider did not always make sure people’s care and treatment were effective because they did not always check and discuss people’s health, care, wellbeing and communication needs with them. People's needs were identified; however, reviews required more information to clearly evidence people’s changing needs had been identified. This was actioned by the registered manager following our visit

People were able to access healthcare services when required and could see a doctor if necessary.

The provider did not always plan and deliver people’s care and treatment with them, including what was important and mattered to them. Documentation showed people were not offered adequate nutrition each day and intake was not effectively reviewed or monitored. Food charts lacked detail to be able to effectively monitor amount eaten and staff did not record snacks that had been offered to evidence high calorific snacks, such as chocolate bars, full fat yogurts and mouses. were available to support people at risk of weight loss,

We observed the mealtime experience on both units and found at times staff were task orientated and did not always support people in a person-centred way. On 1 unit the television was on and was quite loud, and some people became agitated while waiting for their food. We raised these issues with the registered manager who took prompt action to improve outcomes for people.

We received mixed feedback regarding the food; some people really enjoyed the meal whilst others did not like either choice. We saw from meeting minutes people were involved in development of the menus and people were offered another choice and some people ordered an omelette.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Health care professionals we spoke with told us the staff were very good at communicating and sharing information. A professional said, “They listen to concerns, know the residents well and promote high standards in care.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Weekly GP ward rounds were conducted to review people’s ongoing health needs and treatment plans.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. Peoples care and treatment was monitored; however, we identified some documentation in care plans did not always reflect this. The registered manager acknowledged this and following our visit care plans had been updated to ensure peoples current needs were clearly documented.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. We observed staff interacting with people and found they explained to people what they were doing and offered choices about their daily life.