St Catherines Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were safe and protected from avoidable harm.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect. We observed staff interacting with people, the interactions were kind and caring. People we spoke with told us the staff were respectful. One person said, “The staff and carers are very caring to me; nothing is a problem.”

Relatives we spoke with said the staff were lovely. One relative said,” I find the home great. My [relative] is always well presented. The staff are always kind, and I feel welcomed as well.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics. People were supported to access a good selection of activities and social stimulation. The provider employed an activity co-ordinator who ensured people’s interests were considered when planning activities. People spoke highly of the activity coordinator, and all said they thoroughly enjoyed the activities.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing. People told us staff supported them to remain as independent as possible. We observed staff offering choices about where they would like to spend their day and what meals they preferred.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. The registered manager had been proactive in establishing good networks and relationships with both health professionals and partners to enhance the support offered to people.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care. Staff had access to a staff handbook which gave them information about the providers expectations and policies and procedures to follow. Staff said they worked well together as a team and supported each other.