Background to this inspection
Updated
10 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.
The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.
This inspection took place on 19th November 2020 and was announced.
Updated
10 December 2020
About the service
Abbeyfield Parkdale is a residential home which provides accommodation and personal care for up to 30 older people. At the time of the inspection there were 16 people living at the service, many of whom were living with dementia.
People’s experience of using this service and what we found
Quality assurance tools had not consistently identified where people's care files did not contain complete and up to date information.
People were supported by safely recruited and trained staff. There were enough staff to meet people's needs and offer people time and reassurance. People were supported in a kind and compassionate way by staff who promoted their independence. People's confidentiality was understood and respected by staff.
People received their medicines safely as prescribed and people were supported to access health professionals as they required.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People were supported to eat and drink in line with their needs and choices. People had access to a range of activities both inside and outside of the home. The home had good links with the local community.
People's needs and preferences were recorded in personalised care plans which were reviewed with people and their relatives as they wished.
People were encouraged to give feedback about their care and felt able to speak to the registered manager. People and their relatives were involved in developments about the service.
The registered manager was aware of their responsibility to maintain quality at the service and was working with other professionals to continue to implement and sustain improvements where these were required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 21 June 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.