Scorton Care Village

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity, and respect.
At our last assessment we rated this key question good. At this assessment, the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people with kindness, compassion, and respect. People and relatives consistently spoke positively about the caring approach of staff and told us they were treated well. One person told us, “The staff are fantastic." Another person said, “They make me feel at home. The staff have impeccable manners." Relatives were equally positive, with one telling us, “The staff are very good, very attentive."
Our observations supported this feedback. Staff interacted with people in a warm and respectful manner and took time to provide reassurance and support. We observed staff communicating patiently with people, including those who experienced difficulties expressing themselves verbally. One person who communicated non-verbally shared their views using their preferred method of communication. They indicated staff were kind, listened to them and supported them in line with their wishes and preferences. Throughout the assessment, staff demonstrated an understanding of the importance of maintaining people's privacy and dignity while providing care and support.
 

The provider treated people as individuals and tailored care and support to meet their needs and preferences. Care records contained detailed information about people's life histories, interests, relationships, cultural needs, routines and what was important to them. Staff used this information to provide personalised care that reflected people's backgrounds, strengths, and preferences. We saw examples of care plans containing individual guidance about people's hobbies, communication needs, personal appearance, and daily routines.
People and relatives told us staff took time to get to know them. One person said, “they have a rather good idea of what I like. I like to be up and about doing stuff." Another relative told us, “Staff had asked about their family member's likes and dislikes to ensure suitable meals and support could be provided.” Throughout the assessment, staff demonstrated a good understanding of the people they supported and how to meet their individual needs.
 

The provider promoted people's independence and supported them to have choice and control over their lives. Care plans contained information about people's preferences, routines, and the support they required to remain as independent as possible. Staff were encouraged to involve people in decisions about their care and support, recognising what people could do for themselves and where assistance was needed.
People told us they were supported to continue activities and interests that were important to them. One person told us, “I like reading and being out in the sun." Another person said they had “taken up art since moving to the home” and told us, “Drawing keeps me out of mischief." Care records also included guidance to support people to maintain their independence safely, including encouraging mobility, participation in daily routines and maintaining personal appearance. We saw examples of care plans reflecting people's choices about their daily lives, hobbies, and personal preferences.
 

The provider listened to and understood people's needs, views and wishes, and staff responded appropriately when support was required. Staff had access to clear guidance about people's communication needs, preferences, and wellbeing, enabling them to provide timely and consistent support. Staff adapted their approach to meet individual needs, including supporting people who were unable to communicate verbally.
People told us staff responded when they needed assistance. One person said, “If I need something I ask. I am sure they listen to me; they have to!" Another person told us, “They [staff] have time to natter to you." Relatives also described staff as “attentive and responsive” to people's needs. One relative told us, “The staff are very good, very attentive." Throughout the assessment, staff adapted their approach to meet people's individual communication needs and support them effectively.
 

The provider cared about and promoted the wellbeing of staff and supported them to deliver person-centred care. Staff received regular supervision, appraisal and opportunities for development to help them perform their roles effectively. Records showed systems were in place to support staff through meetings, training, and ongoing management oversight.
Staff described a supportive working environment and opportunities for development within their roles. One registered nurse told us they enjoyed a supportive team environment where the manager was responsive and approachable. A team leader said they were “happy in their role and felt supported to work with professionals and oversee care planning.” Staff consistently told us they “enjoyed working at the service, felt valued by leaders and worked well together to meet people's needs.”