About the service
Bradcare Ltd is a domiciliary care service providing personal care to younger adults and older people in and around Swadlincote. The service currently provides a service for 60 people. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People felt safe with staff members who knew how to identify potential harm and report their concerns. Where staff suspected any abuse, they knew how to act to ensure people were protected from further harm. Checks were carried out prior to staff starting work, to ensure their suitability to work with people who used the service.
Care records included assessment of risk and staff knew how to reduce the risk of potential harm. People usually received support from the same staff team and they knew who was providing their support in advance. The provider was flexible and responsive to changes for support times. There were sufficient numbers of staff to ensure visits were made when they should be and to meet people’s care needs.
People received their medicine and were supported to apply any creams or ointments they needed to maintain their health. People received the assistance they required to have enough to eat and drink.
People chose how they wanted to receive their care and where they lacked capacity to make decisions, a best interest decision was made with people who were important to them. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Positive and caring relationships had been developed between staff and people who used the service. People were treated with care and kindness and staff were friendly and respectful. People benefitted from having support from staff who had a good understanding of their individual needs.
Staff provided personalised care that people had requested and knew people well. The support people wanted was regularly reviewed to ensure it continued to meet their needs.
People knew how to make a complaint if they needed to. People and staff were confident they could raise any concerns or issues, knowing they would be listened to and acted on.
There were processes to monitor the quality of the service provided and understand the experiences of people who used the service and plan ongoing improvements. People who used the service and staff felt involved and able to make suggestions to support the development of ongoing improvements.
Rating at last inspection.
The service was rated Good at our last inspection. (Published December 2016)
Why we inspected
This was a planned inspection based on the previous rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Bradcare Limited on our website at www.cqc.org.uk.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.