The Care Quality Commission
  • Doctor
  • GP practice

Willesden Green Surgery

Overall: Good read more about inspection ratings

59 Anson Road, Willesden, London, NW2 3UY (020) 8208 4141

Provided and run by:
Willesden Green Surgery

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Willesden Green Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Willesden Green Surgery, you can give feedback on this service.

1 November 2019

During an annual regulatory review

We reviewed the information available to us about Willesden Green Surgery on 1 November 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

16 March 2018

During a routine inspection

This practice is rated as Good overall. The practice has not previously been inspected.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

As part of our inspection process, we also look at the quality of care for specific population groups. The population groups are rated as:

Older People – Good

People with long-term conditions – Good

Families, children and young people – Good

Working age people (including those recently retired and students – Good

People whose circumstances may make them vulnerable – Good

People experiencing poor mental health (including people with dementia) - Good

We carried out an announced comprehensive inspection at Willesden Green Surgery on 16 March 2018 as part of our inspection programme.

At this inspection we found:

  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
  • Staff involved and treated patients with compassion, kindness, dignity and respect. The practice received positive patient feedback about these aspects of the service.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it. The practice responded to complaints and used patient feedback to improve the service.
  • There was visible and approachable leadership and a focus on continuous learning and improvement. Staff felt supported and able to develop in their roles.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice