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Social Care Solutions Ltd (Herts & Bucks) Good

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 March 2019

About the service:

This service provides care and support to people living in two ‘supported living’ settings, so that they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living; this inspection looked at people’s personal care and support.

People lived in their own individualised flats. At the time of the inspection Social care solutions were supporting 10 people.

People’s experience of using this service:

• People were empowered to achieve their hopes and dreams by staff that were kind and caring and enjoyed spending time in their company. Staff were passionate about enabling people to have maximum choice and control over all aspects of their lives.

• Staff encouraged people to take positive risks to promote their independence and quality of life. They actively engaged people and their relatives in reviewing care delivery to ensure it was meeting their needs.

• People’s privacy and dignity was respected, as were their choices. People’s diverse needs were embraced and staff supported people to express their individuality.

• People received safe care from staff that understood how to recognise and protect them from abuse. Staff had received training relevant to their role and were well supported by the management team.

• People’s relationships with family and friends were actively supported. People and relatives fed back they were happy with the care provided by social care solutions.

Staff felt well supported by the management team. Any complaints raised were effectively responded to and appropriate action was taken.

More information is in the detailed findings below.

Rating at last inspection:

This is the first comprehensive inspection under this registration. The service was registered on 22 December 2017.

Why we inspected:

This was a planned inspection.

Follow up:

Going forward we will continue to monitor this service and plan to inspect in line with our reinspection schedule for those services rated Good.

Inspection areas

Safe

Good

Updated 5 March 2019

The service was safe.

Details are in our Safe findings below.

Effective

Good

Updated 5 March 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 5 March 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 5 March 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 5 March 2019

The service was well-led

Details are in our Well-Led findings below.