The Care Quality Commission

Archived: Wave Hill

5 Salisbury Road, St Margarets Bay, Dover, Kent, CT15 6DL (01304) 852160

Provided and run by:
Nelson Park Care Limited

Important: The provider of this service changed. See new profile

All Inspections

13 February 2013

During a routine inspection

There were 3 people receiving a service from Wave Hill when we completed our inspection. Some people received care and support 24 hours a day. The service was provided by 8 staff members. Some people who use the service had difficulties with verbal communication and therefore were not able to talk to us. We spoke to one person who uses the service, the representatives of other people and staff. Relatives we spoke to said that they were happy with the service their relative received. One person told us, 'Staff understand my relative and the things they like to do'.

We saw that people's needs were assessed and that they were involved in planning their care and support on an on going basis. One person using the service told us, 'I tell the staff when I will need them, they support me when I ask for it'.

People knew the staff team who provided their service and people told us that they thought their relatives were safe and treated with dignity and respect.

The staff we spoke with demonstrated that they had knowledge and understanding of people's needs and knew people's routines and how they liked to be supported.

The provider supported the staff to develop the skills and knowledge they required to meet people's needs. Staff told us they felt supported by the manager and the staff team.

The provider had asked people for their views on the service they receive and had processes in place to take action to address any shortfalls in the quality of the service.