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Knightingles Healthcare Bedfordshire Limited Good

Inspection Summary


Overall summary & rating

Good

Updated 29 December 2018

This was the first inspection since the service was registered in December 2017.

Knightingles Healthcare Bedfordshire Limited is a domiciliary care agency. It provides personal care to people living in their own homes. It provides a service to older adults and younger adults who have a learning disability. The service also supports children who may have a physical or learning disability. The service was supporting 24 people with the regulated activity of personal care.

Not everyone using Knightingles Healthcare Bedfordshire Limited receives regulated activity; CQC only inspects the service being received by people provided with ‘personal care’; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager who was registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with the CQC to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run. In this instance, the registered manager is also the provider.

People, their relatives and staff were positive about the management of the service. There were systems in place to maintain and to further develop the service to ensure everyone consistently received care and support to a high standard. The ethos of the service was putting people at the heart of what they do and staff were aware of this expectation. Staff were happy to work with a management team who listened to them and put people first.

People felt safe using the service. The staff and management of the service knew how to effectively manage risks to reduce the risk of harm. There were enough staff who were recruited safely to meet people’s needs. Peoples’ medicines were managed safely and effective infection control was practised.

People were supported by staff who were trained and received regular supervision. People were supported with eating and drinking when needed. The staff worked in accordance of the principles of the Mental Capacity Act. The staff and management liaised with health and social care professionals to assist people as needed.

People told us staff were kind and caring. People were involved in planning and reviewing their care. Confidentiality, privacy and dignity was promoted. People’s care and support needs were met. People’s support plans were detailed and person centred. Complaints were responded to appropriately and feedback was sought.

Inspection areas

Safe

Good

Updated 29 December 2018

The service was safe.

People felt safe using the service.

The staff and management of the service knew how to effectively manage risks to reduce the risk of harm.

There were enough staff who were recruited safely to meet people�s needs.

Peoples� medicines were managed safely.

Effective infection control was practised.

Effective

Good

Updated 29 December 2018

The service was effective.

People were supported by staff who were trained and received regular supervision.

People were supported with eating and drinking when needed.

The staff worked in accordance of the principles of the Mental Capacity Act 2005.

The staff and management liaised with health and social care professionals to assist people as needed.

Caring

Good

Updated 29 December 2018

The service was caring.

People told us staff were kind and caring.

People were involved in planning and reviewing their care.

Confidentiality was promoted.

Responsive

Good

Updated 29 December 2018

The service was responsive.

People�s care and support needs were met.

People�s support plans were detailed and person centred.

Complaints were responded to appropriately.

Well-led

Good

Updated 29 December 2018

The service was well led.

People, their relatives and staff were positive about the management of the service.

There were systems in place to maintain and to further develop the service to ensure everyone consistently received care and support to a high standard.

The ethos of the service was putting people at the heart of what they did and staff were aware of this expectation.

Staff were happy to work with a management team who listened to them and put people first