Archived: The Views

We rated The Views as good because:

• The hospital was clean and had a homely environment
• When entering the kitchen we observed it to be clean and tidy. Relevant health and safety notices about food hygiene were displayed on the walls.
• There was a fully equipped clinic room with accessible resuscitation equipment and emergency drugs that were checked regularly.
• Staff and patients told us there were always enough staff on duty. Any shortfalls were covered by bank staff or by staff from other Cambian hospitals in the local area.
• All patients had an updated risk assessment on admission. Risk assessments were updated on a daily basis.
• Care plans were well written and covered different aspects of care - showing individualised care planning. All care plans were written in the first person and clearly showed patient involvement.
• Regular quality meetings were held and best practice discussed within these meetings was shared.
• Staff interviewed knew how to report incidents and knew what incidents they must report.
• Medical staff undertook physical health examinations for all patients on admission. General physical health information was gained from previous general practice.
• Kitchen staff were actively involved with the nursing staff to provide a healthy and nutritious diet whilst allowing choice.
• Staff organised routines around patients’ habits and preferences instead of staff convenience.
• The hospital had a full range of mental health disciplines involved in the care given to patients.
• There was evidence of clear leadership at a local and senior level. Managers were visible during the day-to-day provision of care and treatment and were accessible to the staff and patients.

However:

• Not all staff were up to date with mandatory training.
• Supervision was not taking place regularly for all staff.

Cambian Mental Health Act(MHA) policies had not been updated to take account of the code of practice(2015).