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Archived: Cera Kidderminster

Overall: Good read more about inspection ratings

First Floor, 10 Church Street, Kidderminster, Worcestershire, DY10 2AD (01562) 227238

Provided and run by:
Homecare4U Limited

Latest inspection summary

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Background to this inspection

Updated 23 May 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

One inspector carried out the inspection.

Service and service type:

Homecare4u Kidderminster is a domiciliary care agency. People receive a personal care service in their own home.

Not everyone using Homecare4u receives regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

The inspection site visit was announced and started on 3 May 2019 and ended on this date. We gave short notice of the inspection because we wanted to be sure a senior member of staff was available to support the inspection.

What we did:

We reviewed information we had received about the service. This included the initial registration documents that we held and details about incidents the provider must notify us about, such as allegations of abuse.

We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan and conduct our inspection.

During the site visit, we spoke with the registered manager, the care co-ordinator, a field care supervisor and the area manager. We reviewed a range of records. These included five people's care and medication records, two staff files to check recruitment, training and supervision. We reviewed records relating to the management of the service and, training and supervision for all the staff. We reviewed how the provider and the registered manager completed their own internal quality checks on the care delivery.

After the inspection we telephoned five people who used the service, three relatives and four members of staff to gain their view on how the service was managed and care was delivered. You can see what they told us in the main body of the report.

We provided telephone feedback about our findings of this visit to the registered manager on the 8 May 2019.

Overall inspection

Good

Updated 23 May 2019

About the service: Homecare4U Kidderminster is a domiciliary care agency that was providing personal care to 32 people at the time of the inspection. Homecare4U Limited is registered to provide personal care to people in their own homes.

People’s experience of using this service:

People were supported by staff who had the skills and knowledge to meet their needs safely and effectively and followed best practice. Views of people were valued and used to make improvements to their care and support.

Staff members felt they were valued and respected by the management team, who sought their involvement to improve and develop the service.

People had built positive relationships with the staff that supported them. People were supported by staff who were caring, kind, respected their dignity and privacy, and promoted their independence.

People's care and support needs were being met in line with their personal preferences. People were actively involved in making decisions about their care. The service responded promptly when people’s needs changed.

The service was well managed, by a registered manager who was visible and ‘hands on’. Governance systems to check the quality and safety of the service were robust and used to drive improvement.

Rating at last inspection: This was Homecare4u Kidderminster’s first inspection.

Why we inspected: This was a planned inspection. The service was rated Good overall.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.