Life Through The Lens - Stoke Centre

This means we looked for evidence that service leadership, management and governance assured high-quality, person-centred care; supported learning and innovation; and promoted an open, fair culture.

At our last assessment we rated this key question as Requires improvement. At this assessment, the rating has remained Requires improvement.

This key question has been rated Requires improvement: This meant the service management and leadership was inconsistent. Leaders and the culture they created did not always support the delivery of high-quality, person-centred care.

Service users did not have official support on how to give feedback. Areas of concern identified in 2029 had not been acted on. There was no governance system in place.

Staff told us they had the opportunity to contribute to discussions involving the service as they could speak to the registered manager on the telephone if they had any ideas they wished to share with them.

Staff had access to the equipment and information technology needed to do their work.

Staff engaged with local hospitals and told us they had a good working relationship with them. Staff understood the importance of linking in with local hospitals.

We heard from staff about some Innovations that were taking place in the service. For example, they no longer charge if a patient is unhappy with a scan or if it needed to be repeated.

The service was in breach of regulation for governance.