Life Through The Lens - Stoke Centre

This means we looked for evidence that people’s care, treatment, and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we did not rate this key question. At this assessment, the rating is Requires improvement.

This meant the effectiveness of people’s care, treatment and support did not always achieve good outcomes or was inconsistent.

Staff did not always record when a chaperone was offered or declined. There were no communication tools in place as well as no leaflets in other languages or access to an interpreting service. Staff did not always follow national guidance, and new staff were not provided with an appropriate induction.

The service was in breach of regulation for safe care and treatment, staffing, and person-centred care.

The team had access to a team of sonographers that met the needs of service users in the service. Staff worked well with other services in the NHS. They shared relevant information over the telephone when needed.

We observed a good working relationship between the sonographer and the receptionist on the day of the inspection. There were processes to ensure that service users consented to the procedure. Service users were provided with information on arrival which they signed. Additional information was available on the service website.