20 March 2019
During a routine inspection
People’s experience of using this service:
• People felt safe and well supported.
•People were satisfied with the quality of the service provided.
•People received their medicines as and when they needed them.
•Risks to people were monitored and procedures were in place to help keep people safe.
•People were protected from the risks associated with the control and spread of infection.
•Staff understood the importance of ensuring people's rights were understood and protected.
•People's health care needs were monitored and understood by staff.
•There were sufficient staff to meet people’s needs flexibly.
•Support was personalised to meet individual needs
•People told us staff understood their needs and were kind and caring.
•People were confident that complaints would be addressed.
•Quality checks and audits enabled the provider to ensure improvements were made and good quality was maintained.
Rating at last inspection: This was the first inspection of this service.
Why we inspected: This was a planned inspection.
Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk