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Inspection Summary

Overall summary & rating


Updated 30 September 2020

About the service

The RedHouse is a residential care home providing personal care for up to 36 people aged 65 and over. There were 35 people living at the home at the time of the inspection.

People’s experience of using this service and what we found

The registered manager and provider shared a clear vision and strong values. They led by example and were committed to providing good quality individualised care and support. They demonstrated a commitment to continuous improvement and took great pride from the service's achievements.

People's views were listened to and were at the heart of how the service was provided. The provider had made improvements to their activities arrangements and quality monitoring systems since our last inspection. Quality monitoring systems had been fully embedded and used to ensure appropriate action was taken when shortfalls had been identified. The registered manager had ensured that improvements which had been made before the last inspection, were now consistently operated.

People felt safe living at The Red House Care Home. People's risks were known by care staff. Care staff were fully aware of their responsibilities to raise concerns and the registered manager and provider ensured lessons were learnt from any incidents or accidents.

Staff had a detailed knowledge of people's histories, their likes, dislikes and how they wished to be supported. This information was used to support people in a way that valued them as individuals and respected them for who they were. Staff ensured people had access to a wide range of activities that met their individual needs.

The provider and register manager ensured the home was safe, well maintained and free from infection.

Staff were positive about the management of the home and felt valued and respected. This had a significant and positive impact on the quality of care and support of people living at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff had been safely recruited, provided with training relevant to the roles they performed which met people's health and social care needs. There were enough staff to provide people with the personalised care and support they needed.

Everyone was very positive about the registered manager, staff, and their approach to providing personalised care. Quality checks and audits enabled the registered manager to identify risks and actions to ensure quality standards were maintained.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update:

The last rating for this service was requires improvement (published 19 August 2019). We identified two breaches of the regulations relating to person centred care and good governance. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

We undertook this focused inspection to check the provider had followed their action plan and to confirm they now met legal requirements. This report only covers our findings in relation to the key questions of safe,

responsive and well led. The ratings from the previous comprehensive inspection for those key questions not looked at on this occasion, were used in calculating the overall rating at this inspection. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

You can read the report from our last comprehensive inspection, by selecting the 'all reports' link for The red house care home on our website

Follow up

We will continue to monitor information we receive about the service until we

Inspection areas



Updated 30 September 2020

The service was safe.

Details are in our safe findings below



Updated 30 September 2020



Updated 30 September 2020



Updated 30 September 2020

The service was responsive.

Not inspected on this inspection



Updated 30 September 2020

The service was well-led.

Details are in our well-Led findings below.