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Clumber House Nursing Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 23 March 2021

About the service

Clumber House Nursing Home is a residential care home providing personal and nursing care to 39 people at the time of the inspection. The service can support up to 41 people.

People’s experience of using this service and what we found

People felt safe at Clumber House Nursing Home. People and relatives told us staff were kind and attentive. Medicines were managed safely. Risk assessments were carried out and incidents and accidents were investigated.

The provider had developed a robust policy to strengthen the infection prevention and control (IPC) practices in the home. Staff complied with the requirements to wear protective personal equipment (PPE) and regularly washed their hands. The home was clean and tidy.

Care plans had been updated and transferred onto the provider's care planning paperwork, so they reflected people's current needs. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff knew about the safeguarding and whistleblowing procedures and were confident about speaking up. An appropriate number of staff were on duty to meet people's individual needs and new staff were recruited safely. Staff were well supported and received the training they needed.

The general manager had developed a range of effective audits and systems to monitor the quality of care at Clumber House Nursing Home.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 19 November 2019) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

The inspection was prompted in part due to concerns received about safety. A decision was made for us to inspect and examine those risks.

We received concerns in relation to moving and handling safety. As a result, we undertook a focused inspection to review the key questions of safe, effective and well-led only.

We reviewed the information we held about the service. No areas of concern were identified in the other key questions. We therefore did not inspect them. Ratings from previous comprehensive inspections for those key questions were used in calculating the overall rating at this inspection.

The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.

We found no evidence during this inspection that people were at risk of harm from the concerns raised. Please see the safe, effective and well-led sections of this full report.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Clumber House Nursing Home on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 23 March 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 23 March 2021

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 23 March 2021

Responsive

Good

Updated 23 March 2021

Well-led

Good

Updated 23 March 2021

The service was well-led.

Details are in our well-Led findings below.