22 October 2013
During a routine inspection
Relatives told us that they were happy with the care their family member received. One relative told us "They give Mum very good care.' Another relative said 'They're very good.'
Relatives also told us that they felt involved in developing the care plan for their family member. They said that the provider kept them informed.
We found evidence that the provider ensured that people understood the care that was to be provided to them before they commenced with the service.
We were told by relatives that they felt their family member was safe in the hands of the carers. We were told by one relative 'I have no concerns.'
We reviewed the staff files and found that good recruitment processes had been followed.
All of the relatives we talked with told us that the provider checked with them that they were happy with the service.