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Haydock Medical Centre Requires improvement Also known as Woodside Healthcare Centre

The provider of this service changed - see old profile


Inspection carried out on 13 June 2019

During a routine inspection

We carried out an announced comprehensive inspection at Haydock Medical Centre on 13 June 2019 as part of our inspection programme.

We based our judgement of the quality of care at this service on a combination of:

  • what we found when we inspected
  • information from our ongoing monitoring of data about services and
  • information from the provider, patients, the public and other organisations.

We have rated this practice as requires improvement overall and good for all population groups.

We rated the practice as requires improvement for providing safe services because:

  • The practice did not always learn and make improvements when things went wrong.

We rated the practice as requires improvement for providing well-led services because:

  • The practice did not have clear and fully effective processes for managing risks.
  • The overall governance arrangements were not always effective.

We rated the practice as good for providing effective, caring and responsive services because:

  • Patients received effective care and treatment that met their needs.
  • Staff dealt with patients with kindness and respect and involved them in decisions about their care.
  • The practice organised and delivered services to meet patients’ needs. Patients could access care and treatment in a timely way.

The areas where the provider must make improvements:

  • Establish effective systems for investigating events and acting upon the learning from these to improve the service.
  • Establish effective processes to ensure good governance in accordance with the fundamental standards of care.

(Please see the specific details on action required at the end of this report).

The areas where the provider should make improvements:

  • Formalise the systems in place for monitoring the competence of non-medical prescribers.
  • Review the system in place for managing safety alerts to ensure this is robust and demonstrates the actions taken.
  • Ensure an appropriate system is in place for the security of prescription forms in line with national guidance.
  • Introduce a system for the monitoring of uncollected prescriptions.
  • Review safeguarding arrangements to include identifying relevant others for children at risk.
  • Review information provided to patients about how they can make a complaint.

Details of our findings and the evidence supporting our ratings are set out in the evidence tables.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care