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Inspection Summary


Overall summary & rating

Good

Updated 6 August 2021

Whitethorne Gardens is a supported living service providing personal care to people with learning disabilities and/or autism. The service supported six adults with their personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.

People's experience of using this service and what we found

People told us they felt safe at the service. One person told us, “I am safe, they [staff] are brilliant.” Relatives also gave positive feedback. One relative told us how staff had gone above and beyond in supporting their family member during the COVID-19 pandemic.

The service operated a robust recruitment process. Interviews were thorough, enabling the service to select applicants with the right skills and experience. People were encouraged to take part in the recruitment of staff.

Staff had received training in infection control and spoke confidently about how to support people safely. PPE was readily available. The provider had purchased a temperature monitoring sticker system as an additional measure to keep people and staff safe.

New staff completed an induction period which included shadowing experienced staff members. The management liaised with external healthcare professionals in the development of bespoke training to meet people’s needs.

The provider had systems in place to ensure people were protected from abuse and harm. Staff had completed safeguarding training and were aware of the whistleblowing protocols. Risks to people and the environment were identified and managed.

The provider had systems in place to monitor, assess and improve the quality and safety of the service being provided. Staff told us they felt supported by the management team. People, relatives and staff were encouraged to offer feedback.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right Support, right care, right culture is the statutory guidance which supports CQC to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

This service was able to demonstrate how they were underpinning the principles of right support, right care, right culture. The service ensured people received the right support to maximise people’s choice, control and independence. Care was person-centred and promoted people’s human rights. The service demonstrated a clear ethos with people at its centre, ensuring people using the service led confident, inclusive and empowered lives. There was an enthusiastic, positive and caring culture amongst staff at the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection (and update)

The last rating for this service was good (published 15 February 2019).

Why we inspected

This was a planned inspection based on our inspection programme.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 6 August 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 6 August 2021

Caring

Good

Updated 6 August 2021

Responsive

Good

Updated 6 August 2021

Well-led

Good

Updated 6 August 2021

The service was well-led.

Details are in our well-led findings below.