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Inspection carried out on 13 March 2019

During a routine inspection

About the service: 180 Surrey Street is a domiciliary care agency (DCA). The service provides personal care to people living in their own houses and flats in the community. At the time of our inspection the service supported three people.

People’s experience of using this service:

• People were protected against avoidable harm, abuse, neglect and discrimination. The care they received was safe.

• People's risks were assessed and strategies put in place to minimise the identified risks.

• People's needs and preferences were assessed and care packages met people's desired expectations.

• Recruitment procedures ensured only suitable staff worked at the service.

• People and their relatives provided positive feedback about the care, staff and management.

• People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People were treated with kindness, respect and understanding.

• People's care was person-centred. Staff provided care designed to ensure people's independence was encouraged and maintained.

• Staff received training that enabled them to deliver the support that people needed. Staff received support from the registered manager.

• People and their relatives were involved in the care planning and review of their care.

• The service had a stable management structure. The provider had implemented systems to ensure they continuously measured the safety of people's care and quality of the service.

Rating at last inspection: This was the first comprehensive inspection carried out at 180 Surrey Street since they registered with CQC in December 2017

Why we inspected: This was a scheduled inspection to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our reinspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at