The Care Quality Commission
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  • Homecare service

Archived: Human Support Group Limited - Leeds

Overall: Good read more about inspection ratings

McCarthy's Business Centre, Education Road, Leeds, West Yorkshire, LS7 2AH (0113) 222 4760

Provided and run by:
The Human Support Group Limited

Important: This service is now registered at a different address - see new profile

All Inspections

8 June 2015

During a routine inspection

We undertook an announced inspection of Home Care Support Domiciliary Care Agency (DCA) on the 8 June 2015. We gave the provider 48 hours’ notice of our visit to ensure that the Registered Manager of the service would be available.

Home Care Support provides personal care services to people in their own homes. At the time of our inspection 148 people were receiving a personal care service.

At our last inspection in July 2013 the service was judged to be meeting all of the regulations we inspected at that time.

The service had a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff, people and their relatives told us they were able to speak to the registered manager if they had any concerns. The service completed spot checks on staff whilst they work and formal supervisions within the first three months of starting work with the agency.

We spoke to 11 people who received care/support from the agency, three relatives and 11 staff. The people we spoke with all said that they felt safe in their home whilst care and support was provided.

Staff had received supervisions and spot checks.

Records we looked at and in our discussions with staff we found staff received regular training and were knowledgeable about their roles and responsibilities. They had the skills, knowledge and experience required to support people with their care and support needs.

People told us they were supported to eat and drink. Staff supported them to healthcare appointments and provided personal care as required to meet people’s needs.

Home Care Support had a complaints procedure in place. People who used the service, their relatives and staff knew how to complain. Complaints and compliments were dealt with in accordance with the agency policy.

Accidents and incidents were recorded and addressed by the registered manager, but there was not a robust auditing tool in place to look at any trends or frequencies of occurrences. The registered manager said they were aware of this and it this would be addressed at the next regional meeting to implement next month.

13 June 2013

During a routine inspection

People who used the service spoke highly about the support they received and the staff who cared for them. They told us the service was, 'Marvellous' and 'Excellent'. One person said they were, 'Highly satisfied, trust them and feel safe.'

People were given information about the service and understood the care and treatment choices available to them. They said the staff treated them with courtesy and respect. One person told us their carer, 'Comforts me when I am upset' and another said their carer was, 'Very good, (a) really wonderful carer.'

Before people received the service their needs were assessed and any risks to their health, safety and well-being identified. Staff could identify signs that a person needed medical attention and how to support them until the emergency services arrived.

The provider had procedures to safeguard people from abuse. Staff had received safeguarding training and understood their personal responsibilities to protect people and keep them safe.

There were arrangements in place to support staff and enable them to obtain further qualifications relevant to their role. The staff said there was, 'Always someone available to support us' and there was, 'Good team working.'

The provider had systems to monitor and assess the quality of the service. The provider took account of the views of people who used the service and acted on the comments and suggestions they made about the service.