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Focus Care Supported Living Ltd Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Outstanding

Updated 10 March 2020

About the service

Focus Care Agency Limited provides personal care to people in their own homes and supported living settings. They care for people with learning disabilities and provide tailored care packages which include 24-hour care. They provide care to people and children in Peterborough, Suffolk, Essex and East Sussex with a head office based in Peterborough Cambridgeshire. On the day of our inspection there were 24 people receiving personal care from the service.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people.

People’s experience of using this service and what we found

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence. The outcomes for people using the service reflected the principles and values of Registering the Right Support. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

Staff at the service were not risk adverse, when supporting a person’s rights. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. Where people had been assessed as lacking mental capacity legal restrictions had been applied for, agreed and put in place as guidance for staff.

Staff were knowledgeable and very responsive to people’s individual needs and preferences, often finding effective, creative, and innovative ways to help people live as full a life as possible. Staff promoted and enabled people to exercise their human rights, their ambitions and personal goals. Staff worked hard alongside people and their relatives to help people to follow their interests both within their own homes and the wider community.

Staff supported people to explore and achieve their personal goals and aspirations. Engagement in daily tasks such as shopping, taking part in activities and linking with support networks were an important part of people’s lives. For some people, at previous care placements this had not always been a possibility for them. People took part in a wide range of pastimes. Staff were willing to go the extra mile and try different ideas to help people live rewarding lives and develop the life skills they needed and wanted. This enabled people to become as independent as possible.

The registered manager and their staff team linked up, communicated and worked with other organisations and health professionals to ensure people’s well-being. This included working with different organisations involved in best practice guidance to try to improve the lives of people living with autism and or a learning disability.

The culture of staff was inclusivity and people were involved in different aspects of the service. People were given easy read versions of legislation and best practice guidance to aid their understanding of why it was important staff followed these. Inclusivity for people also included being involved and helping making decisions at potential new staff interviews. Taking part and completing training alongside staff, having a supervision and taking part in the quality auditing of the service. Pe

Inspection areas

Safe

Good

Updated 10 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Outstanding

Updated 10 March 2020

The service was exceptionally effective.

Details are in our effective findings below.

Caring

Good

Updated 10 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Outstanding

Updated 10 March 2020

The service was exceptionally responsive.

Details are in our responsive findings below.

Well-led

Outstanding

Updated 10 March 2020

The service was exceptionally well-led.

Details are in our well-led findings below.