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Inspection carried out on 5 December 2018

During a routine inspection

What life is like for people using this service:

People received caring and compassionate support from kind and committed staff. The registered manager and directors led by example and successfully created a stable and reliable team.

People were complimentary about the care they received and about the quality of staff.

Staff recognised what was important to people and ensured an individual, person-centred approach, that met people’s needs. People had been supported to develop clear care plans that were specific to them. These plans were regularly reviewed with people to keep them up to date.

Staff respected people’s privacy and dignity. People were supported to be as independent as possible.

The provider ensured people received safe care and treatment. People felt safe when staff were in their home providing care. People received support to take their medicines safely.

Risks to people’s well-being and safety were assessed, recorded and kept up to date. Staff took action to manage these risks effectively.

People’s rights to make their own decisions were respected. People were supported to maintain a healthy diet and access health services if needed.

The service was well-led. The provider’s quality assurance processes were effective and there was a focus on continuous improvement. The registered manager provided good support for staff to be able to do their job effectively.

More information is in Detailed Findings below.

Rating at last inspection:

Not applicable. This is the first inspection since this service was registered in November 2017.

About the service:

Spire Homecare Limited is a domiciliary care agency (DCA). The service provides personal care to people living in their own homes. At the time of our inspection the service provided personal care to 42 people.

Why we inspected:

This was a planned first inspection following the registration of the service.

Follow up:

We will monitor all intelligence received about the service to inform when the next inspection should take place.