Updated
12 September 2025
Date of assessment: 31 July 2025.
Brookdell House is based in Barrowford and is a residential substance misuse service offering a psycho-social model of care. It does not offer a detoxification service.
The provider is Holgate House Limited. The service is registered to provide the regulated activity of accommodation for persons who require treatment for substance misuse. The service had a registered manager in post at the time of our assessment.
This location has been registered with CQC since December 2017. Our last assessment was in 2019 when we rated the service as good in all domains. We assessed the service this time because of the aged ratings.
On this assessment we found that all domains were still rated as good.
The service had developed holistic, recovery-oriented care plans informed by a comprehensive assessment. They provided a range of treatments suitable to the needs of the clients.
Managers ensured that staff received training, supervision and appraisal. Staff worked well together as a multidisciplinary team and with relevant services outside the organisation.
Feedback from people who used the service, those who were close to them and stakeholders was continually positive about the way staff treated people. People thought that staff went the extra mile, and their care and support exceeded their expectations.
However, consent to treatment was not consistently recorded within the clients’ records.
Substance misuse services
Updated
21 July 2025
Date of assessment: 31 July 2025.
Brookdell House provides accommodation for people requiring treatment for substance abuse through a residential 12-week psycho-social program. This assessment looked at the Brookdell House site and the care and treatment it delivered to clients, which we rated as good. Our last assessment of this service was in 2019.
The service provided a safe and clean environment that supported recovery. As part of their recovery programme, clients engaged in the daily running of the service and took responsibility for shopping, cooking and cleaning. They were involved in decisions on the running of the service and their own care and treatment.
Staff levels and skill mix were planned, staff numbers changed to reflect the number of clients using the service. There were daily staff meetings looking at effective risk management, to ensure staff could manage risks to clients.
Staff treated clients with compassion and kindness, and they understood the clients’ individual needs. They actively involved clients and their families and carers in care decisions. Clients were supported to take responsibility for their own recovery and staff supported them in a non-judgemental way to achieve this.
Clients’ needs were fully assessed, and they had recovery orientated care plans that were personalised and holistic. They were supported to maintain abstinence and they were safeguarded against abuse and discrimination.
There was an effective recovery programme that met clients’ needs. There was a strong multi-disciplinary focus, with clients encouraged to develop links to the recovery community for support post discharge. Clients who had been discharged had an opportunity to enter a day care service operated by the provider at another location. The programme continually prepared clients for discharge and living back in the community.
The service was well led, and the governance processes ensured that procedures relating to the work of the service ran smoothly. Incidents were recorded and investigated. There was evidence that learning from incidents took place and this was shared with staff to improve the service.