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Inspection Summary


Overall summary & rating

Good

Updated 22 April 2020

About the service

Abington Park View is a residential care home providing personal care for up to 27 people in one adapted building. It specialises in supporting older people, some of whom are living with dementia. At the time of our inspection, there were 24 people living at the home.

People’s experience of using this service

People told us they felt safe with staff and they were treated well. People were protected from abuse and staff were knowledgeable about safeguarding procedures. The management team completed in depth investigations following accidents and incidents to help prevent similar occurrences. People’s medicines were safely managed.

Risk assessments were in place to manage risks within people’s lives, and staff we spoke with had a good knowledge of how to meet people’s needs. There were enough staff to meet people’s needs and staff recruitment procedures ensured that appropriate pre-employment checks were carried out. Staff had access to the support, supervision and training they required to work effectively in their roles.

People’s nutritional needs were monitored, and people were supported to eat and drink well. Healthcare needs were met, and people had access to health professionals as required. Care plans outlined any support people required to manage their healthcare needs.

People's consent was gained before any care was provided. People were supported in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice

Staff were friendly and caring; they treated people with respect and maintained their dignity. Staff encouraged people to maintain their independence. A complaints system was in place and used effectively.

Information could be provided to people in an accessible format to enable them to make decisions about their care and support.

The service had a positive ethos and an open culture. The provider and registered manager were approachable, understood the needs of people, and listened to staff. There were effective systems in place to monitor the quality of the service and drive improvements.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection:

The last rating for this service was good (published 26 September 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 22 April 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 22 April 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 22 April 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 22 April 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 22 April 2020

The service was well-led.

Details are in our well-led findings below.