The Bodyline Clinic Limited Crosby

Updated 25 July 2022

The Bodyline Clinic Limited Crosby is a private slimming clinic located in Crosby, Liverpool. It is part of The Bodyline Clinic chain of clinics. There are a total of eight CQC registered locations. The other locations have been previously inspected and some have been rated. This location had been previously inspected on 5 December 2018 but had not been rated (this was in line with CQC methodology at the time). Information in relation to the provider organisation was reviewed in preparation for this inspection.

The clinic can be access off street level with one step access. There is a reception / waiting area as well as a three consulting rooms on the ground floor. There is street parking close to the clinic. The clinic is open on Wednesdays from 4.30pm until 7.30pm and Saturdays from 9am until 12pm. People can access video consultations at the location between these times with the nurse prescriber. All nurse prescribers within the organisation work closely together. If for any reason a shift at the clinic is not filled by one of the regular clinic nurses, then another nurse prescriber within the organisation will fill in.

All consultations are provided via pre-booked appointments only. The customer support team from head office arrange appointment times for people at the clinic.

How we inspected this service

We gathered several documents from the registered manager prior to our site visit and reviewed them for this inspection. During this inspection, we interviewed staff, reviewed patient records and spoke to patients.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 25 July 2022

This service is rated Good. (Previously inspection 5 December 2018 – Not Rated.)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at The Bodyline Clinic Limited Crosby under Section 60 of the Health and Social Care Act (HSCA) 2008 as part of our regulatory functions. This was part of our inspection programme to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to rate the service.

The Bodyline Clinic Crosby is a private clinic which provides weight loss services, including prescribing medicines and dietary advice to support weight reduction and has been registered with CQC since January 2018. All clinical consultations are carried out with an Independent Nurse prescriber at the clinic. The Nurse Lead is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We spoke to two patients during the inspection. All feedback was positive about the service. People told us staff were professional, welcoming, supportive and caring. Patients described the clinical environment as calm and the clinic facilities as clean.

Our key findings were:

• Patients felt supported and staff were helpful.
• The provider had good governance systems in place which were supported by comprehensive policies and risk assessments, including DBS policy.
• There was an active ongoing audit programme which were reviewed at regular intervals and outcomes and lessons learnt were shared at the monthly clinical meetings.
• The provider had good systems for managing recruitment, induction and training updates for staff.
• The provider used electronic patient records, allowing patients the flexibility to attend any of the providers eight registered clinics, while nurses maintained up to date contemporaneous consultation notes to continue to provide safe treatment to patients.

The areas where the provider should make improvements are:

• Only supply unlicensed medicines against valid special clinical needs of an individual patient where there is no suitable licensed medicine available.
• Review the prescribing policy to ensure that it complies with the Competency Framework for all Prescribers (Royal Pharmaceutical Society) where patients are presenting without a confirmed medical history.

Dr Rosie Benneyworth BM BS BMedSci MRCGP
Chief Inspector of Primary Medical Services and Integrated Care