Favour Health Ltd

Updated 10 March 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The Inspection was carried out by two inspectors.

Service and service type

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection. This was because it is a small service and we needed to be sure that the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

This was the first comprehensive inspection. We sought feedback from the local authority, commissioners and Healthwatch. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England.

The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We took this into account when we inspected the service and made the judgements in this report. We used all this information to plan our inspection.

During the inspection

We spoke to the person receiving personal care. We spoke with the registered manager and two members of care staff.

We reviewed a range of records. This included the person’s care records. We looked at two staff files in relation to recruitment and staff supervision. A variety of records relating to the management of the service, including policies and procedures were reviewed.

Updated 10 March 2020

About the service

Favour Health Ltd is a domiciliary care service. The service provides personal care to people living in their own homes. At the time of the inspection one person was receiving personal care.

People’s experience of using this service and what we found

The person’s care and support needs were met by staff who knew them well and enjoyed working with them. Staff had been safely recruited and had received training in safeguarding – protecting people from abuse. Staff knew how to recognise abuse and report concerns. The person’s privacy and dignity were respected.

The person was supported to have maximum choice and control of their live. Staff supported them in the least restrictive way possible and in their best interests and the policies and systems in the service supported this practice.

The person had been involved in developing their care plan which was person centred. This provided guidance for staff to enable them to provide the care and support the person had agreed was appropriate to them. The plan was reviewed regularly, and the person could change their plan whenever they chose.

The registered manager sought feedback about the person's care experience to ensure continued personalised care was provided. The person spoke highly of the registered manager, stating they felt happy to contact them by telephone, and received visits at their home to check on their wellbeing.

The registered manager carried out regular checks on the quality and safety of the service and understood their regulatory responsibilities. No complaints or concerns had been reported before the inspection. Staff were positive, stating the registered manager was kind and caring.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Why we inspected

This service was registered with us on 24th November 2017 and this is the first inspection.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.