You are here

Kimberly West & East Care Centres Good

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 6 June 2020

About the service

Kimberly West & East Care Centres is a residential care home providing personal and nursing care to 48 people aged 65 and over at the time of the inspection. The service can support up to 54 people.

The home was purpose built and accommodated people over three floors in two adjoining buildings. One building is known as Kimberly West, whilst the other is Kimberly East. Both are identical in layout but share a central kitchen and laundry. In addition to long term care, the home provided intermediate and ‘step up’ care. This type of care aims to reduce the number of hospital admissions and enable people to regain their independence and return home.

People’s experience of using this service and what we found

Before the inspection we received concerns from some people and their relatives that there were not enough staff. Feedback included people waiting for assistance with their personal care, including using the bathroom. During the inspection we did not see any evidence that the service was short staffed. Staff were recruited safely, and the provider used a dependency tool to calculate the number of staff needed.

While staff know people’s needs well there were some minor shortfalls in the written records. Some records did not show people had enough to drink and information within people’s care plans was variable. Some areas were detailed but others did not reflect individual needs. The provider told us that this was due to change from a written recording system to an electronic system

We also observed positive interactions and received positive feedback about the staff being kind and caring. People had a range of social activities available to them. Volunteers were used to help this provision. People’s religious, cultural and spiritual beliefs were known and supported.

People and their relatives knew how to raise a concern or make a complaint.

Staff were aware of their responsibilities to identify and report possible abuse. Staff spoke highly of the training they received. They received a range of training to help them do their job effectively.

There were systems in place to prevent and control infection

People’s medicines were safely managed and administered by registered nurses. Detailed wound treatment plans were in place and records showed effective wound care had been provided. People were supported by a range of health and social care professionals to ensure their wellbeing.

People were supported to have choice and control of their lives. The policies and systems in place supported people in the least restrictive way possible and in their best interests.

The buildings were purpose built, in line with best practice guidance.

Staff were passionate about providing good end of life care. Good outcomes for people were given.

There were a range of audits to assess the quality and safety of the service.

The registered manager was supported by a wider management team. Each had their own roles and responsibilities and showed a passion for ensuring people received a good service. There was a commitment to ongoing learning and development and clear networking took place.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 26 January 2019).

Why we inspected

The inspection was prompted in part due to concerns received about insufficient numbers of staff and people’s care. A decision was made for us to inspect and examine those risks.

Follow up

We will return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 June 2020

The service was safe.

Details are in our safe findings below.



Updated 6 June 2020

The service was effective.

Details are in our effective findings below.



Updated 6 June 2020

The service was caring.

Details are in our caring findings below.



Updated 6 June 2020

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 6 June 2020

The service was not always well-led.

Details are in our well-led findings below.