Berkerley Home Health Sussex is a domiciliary care agency. It provides personal care to people living in their own homes in the Haywards Heath area. At the time of our inspection 24 people were being supported with personal care.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
Following our last inspection there have been management changes at Berkerley Home Health Sussex. A new manager started on 20 January 2020.
People told us they felt safe. The process for assessing and monitoring risk had improved since our last inspection. Staff were recruited safely and understood their responsibilities about keeping people safe. There were enough staff to care for people safely, with staff and people using the service telling us current staffing arrangements were sufficient.
Staff were well trained to carry out their roles. They told us they had a good working relationship with the new manager and there had been improvements to the service. Staff felt listened to. They told us they were happy with the level of training, support and supervision available to support them in their roles.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. All feedback received regarding the staff was positive. People described the staff as kind and caring.
There were quality assurance systems in place to monitor the quality and safety of the service. Action had been taken in all areas identified as requiring improvement at the previous inspection. Incidents and accidents were recorded so they could be considered and reflected upon to make improvements to the service. Complaints and concerns were addressed and there had been a significant improvement in communication within the service. People had confidence in the staff and staff spoke highly of the new manager.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 28 February 2019). At this inspection we found improvements had been made.
Why we inspected
This was a planned inspection based on the previous rating.
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.