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Inspection Summary


Overall summary & rating

Good

Updated 26 November 2019

About the service

Eastwood Lodge is a care home situated in the village of Woodall Spa in Lincolnshire. The service offers accommodation and provides personal care for up to 19 people aged 65 and over. There were 17 people living at the service at the time of inspection. Eastwood Lodge is laid out over two floors.

People’s experience of using this service and what we found

Staff received safeguarding training and understood how to protect people from abuse. Risks associated with peoples care had been assessed and measures were in place to reduce the risk of harm. People received their medicines safely. There were shortfalls identified in the recruitment process which had been picked up during an internal audit in October 2019. Actions were being taken to rectify this. Lessons learned had been implement following accidents and incidents, which were clearly monitored.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Peoples needs had been assessed prior to admission. Staff received training in relation to their roles and were knowledgeable about the support they were providing to people. Peoples nutritional needs were met. Peoples capacity had been assessed and best interest meetings were carried out.

Staff interacted with people in a positive way. People felt well treated and respectfully supported by staff. People were offered choice. They were encouraged to have ‘wishes’ and asked what they would like to do.

People had care plans in place. The management team were in the process of re-writing these to ensure they were person-centred and fully reflective of people’s needs. People were encouraged to join in activities. Information was accessible to people in different ways. Concerns and complaints were managed appropriately. People had end of life care plans in place.

The registered manager had a clear vision for the service and was working to fully embed this in the staff team. People and staff spoke about the management of the service in a positive way. Staff were clear of their roles. There were quality monitoring systems in place to ensure over sight of the service and care delivered, where shortfalls were identified, action plans were in place. The registered provider was open and honest when things went wrong.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was requires improvement (published 20th October 2018) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 26 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 26 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 26 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 26 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 26 November 2019

The service was well-led.

Details are in our well-led findings below.