Background to this inspection
Updated
25 December 2020
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.
This inspection took place on 15 December 2020 and was announced on the day of the inspection.
Updated
25 December 2020
About the service
Eastwood Lodge is a care home situated in the village of Woodall Spa in Lincolnshire. The service offers accommodation and provides personal care for up to 19 people aged 65 and over. There were 17 people living at the service at the time of inspection. Eastwood Lodge is laid out over two floors.
People’s experience of using this service and what we found
Staff received safeguarding training and understood how to protect people from abuse. Risks associated with peoples care had been assessed and measures were in place to reduce the risk of harm. People received their medicines safely. There were shortfalls identified in the recruitment process which had been picked up during an internal audit in October 2019. Actions were being taken to rectify this. Lessons learned had been implement following accidents and incidents, which were clearly monitored.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
Peoples needs had been assessed prior to admission. Staff received training in relation to their roles and were knowledgeable about the support they were providing to people. Peoples nutritional needs were met. Peoples capacity had been assessed and best interest meetings were carried out.
Staff interacted with people in a positive way. People felt well treated and respectfully supported by staff. People were offered choice. They were encouraged to have ‘wishes’ and asked what they would like to do.
People had care plans in place. The management team were in the process of re-writing these to ensure they were person-centred and fully reflective of people’s needs. People were encouraged to join in activities. Information was accessible to people in different ways. Concerns and complaints were managed appropriately. People had end of life care plans in place.
The registered manager had a clear vision for the service and was working to fully embed this in the staff team. People and staff spoke about the management of the service in a positive way. Staff were clear of their roles. There were quality monitoring systems in place to ensure over sight of the service and care delivered, where shortfalls were identified, action plans were in place. The registered provider was open and honest when things went wrong.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was requires improvement (published 20th October 2018) and there were breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.