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Archived: Alexandra Dental Practice

The provider of this service changed - see old profile

The provider of this service changed - see new profile


Inspection carried out on 18 June 2013

During a routine inspection

We spoke with four people who use the service. People we spoke with told us they had been going to the same practice for many years. They told us they were treated with respect, had treatment choices explained to them, and staff acted in a way which put them at ease. One person told us, �I have been going to the same dentist for 35 years. I would not keep going back if I did not think very highly of them� Others told us, �I am extremely happy with my dentist. I would never consider moving.� and �I did not like going to the dentist before but now I have no fears.�

We viewed four patient records and found people's oral health was comprehensively assessed. For example, the dentist had checked for decay, soft tissue problems, the condition of people's gums, jaw and face and recorded a map of the mouth.

We toured the practice and found it to be clean and tidy. The practice had effective systems in place to reduce the risk and spread of infection. We spoke with staff regarding the cleaning of used instruments and found procedures to be in line with guidelines from the Department of Health.

People we spoke with were happy with the care provided to them and none had made a complaint. One person told us, "I've never had to make any complaints, but if I did I would speak with the dentist".

Most staff had worked at the practice for many years and said they felt supported by management and colleagues. Staff were given opportunities to take appropriate training.