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Archived: Alexandra Dental Practice

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All reports

Inspection report

Date of Inspection: 18 June 2013
Date of Publication: 5 July 2013
Inspection Report published 05 July 2013 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 18 June 2013, observed how people were being cared for and talked with people who use the service. We talked with staff.

Our judgement

People were cared for by staff who were supported to deliver care and treatment safely and to an appropriate standard.

Reasons for our judgement

Staff received appropriate professional development. Alexandra Dental Practice employed a practice manager, four dentists, four nurses, a trainee nurse, a hygienist and three receptionists. We saw files that contained details and certificates of training which had been undertaken by the staff. We spoke with the dental nurses who told us they had the opportunity to keep up to date with training and felt well supported by the practice.

The dental nurses and hygienist undertook a minimum of 150 hours of training over a five year period, 50 hours of which was verified, in order to maintain their professional registration. The training included topics such as law and ethics, child protection, cardio pulmonary resuscitation (CPR) and medical emergencies, and infection control. We saw training files and certificates that confirmed that training had taken place. We noted refresher training for CPR and Infection control had been booked for 2013 for all staff.

We reviewed one of the dentists’ training portfolios. They had completed 250 hours of training in 5 years, 75 hours of which was verified, in order to maintain their professional registration and to keep informed about new developments in the field of dentistry.

Staff we spoke with told us team meetings happened regularly and we saw minutes of meetings that evidenced this. We reviewed the minutes of the most recent staff meeting that had taken place in May. We noted on the agenda were subjects such as updates from the HTM01-05, emergency drug kit and record cards. We were told by staff that the meetings provided an opportunity for them to share new information and good practice with colleagues. Staff told us they could regularly met to discuss new policies, procedures and ways of working.

Staff told us they enjoyed working at the practice and felt supported in their roles. They told us they were appraised annually and there was an open door policy so that one to one meetings could be had at any time.