Binbrook Surgery

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We looked for evidence the service involved people and treated them with compassion, kindness, dignity and respect. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 80 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service was exceptional at treating people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

The service had arrangements to promote people’s privacy. The service performed better than national averages in the results of the 2025 National GP Patient Survey. This showed people felt listened to and felt they were treated with kindness. For example, 97% of respondents to the survey felt the healthcare professional at their last appointment was good at treating them with care and concern, compared to a national average of 86%. This was mirrored in feedback from people during our assessment who when describing staff told us, “Nothing is too much trouble”, “they don’t judge,” “always make time to listen and don't feel rushed”, “staff are respectful.”

During our assessment on site, we saw a patient being treated with kindness, dignity and respect.

Staff that chaperoned were aware of their responsibilities in maintaining a person’s dignity and safety during an intimate examination.

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.