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Pemberton Surgery Good Also known as Pemberton Hub

Reports


During a routine inspection

This service is rated as Good overall.

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Pemberton Surgery on 24 September 2019. The inspection was carried out as part of or inspection programme.

At this inspection we found:

  • The service had effective systems to ensure staff had a consistent approach to the service delivery.
  • Communication was taking place and the service co-ordinators were spoken very highly of by all staff the inspection team spoke to. We were told how they were always at hand to resolve any problem, they had great communication skills and the teams felt supported.
  • The service had good systems to manage risk so that safety incidents were less likely to happen. When they did happen, the service learned from them and improved their processes.
  • The service routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines.
  • There were three folders which contained a wealth of information to support all staff, with step by step guidance and printed help sheets. These contained all the information to ensure the service would run smoothly.
  • There was a comprehensive quality assurance system in place around policies and procedures, with all staff having access to the systems onsite.
  • Patients were able to access care and treatment from the service within an appropriate timescale for their needs.
  • A clear system was in place for patients accessing appointments, with a chance to be added to a cancellation list.
  • Staff involved and treated people with compassion, kindness, dignity and respect
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care