The Care Quality Commission
  • Hospital
  • Independent hospital

Chiswick Medical Centre

Overall: Good read more about inspection ratings

Bond House, 347-353 Chiswick High Road, London, W4 4HS (020) 3131 6248

Provided and run by:
Chiswick Outpatients Centre LLP

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Chiswick Medical Centre on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Chiswick Medical Centre, you can give feedback on this service.

11 January 2022 and 2 February 2022

During a routine inspection

We had not previously rated this location. We rated it as good because:

  • The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
  • Staff provided good care and treatment, gave patients enough to eat and drink, and gave them pain relief when they needed it. Managers ensured staff were competent. Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.
  • Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided emotional support to patients, families and carers.
  • The service planned care to meet the needs of local people, took account of patients’ individual needs, and made it easy for people to give feedback. People could access the service when they needed it and did not have to wait for treatment.
  • Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. Staff were clear about their roles and accountabilities. All staff were committed to improving services continually.

However:

  • The paediatric service did not participate in clinical audits to monitor outcomes for children and young people.
  • Although staff working in the paediatric unit received the provider's standardised formal induction, the local unit did not have a formal induction checklist.
  • The service did not provide paediatric specific information to families ahead of their first visit.