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Inspection Summary


Overall summary & rating

Good

Updated 14 June 2018

120 Pontefract Road is registered to provide various levels of support which promote independent living. The service provides a rehabilitation and recovery service for people living in their own homes who may need support with their mental health.

At the time of this inspection 120 Pontefract Road was supporting 16 people whose support included the provision of the regulated activity ‘personal care’.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission (CQC) to manage the service. Like registered providers, they are 'registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager was on annual leave during the week of our inspection. We therefore agreed to meet with the providers operations manager who knew the service well.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At this inspection, we found the service remained Good.

Why the service is rated Good.

People receiving support and their relatives told us they were confident they or their family member was safe.

Staff were clear about their reporting responsibilities in relation to any safeguarding or and the poor practice of colleagues.

Staff had been safely recruited. There were enough staff to meet people's assessed support needs in a reliable, consistent and flexible way.

Systems were in place to help ensure the safe handling of medicines and to reduce the risk of cross infection in the service.

Policies and procedures for the safe administration of medicines were in place.

Staff were provided with relevant training, supervision and appraisal so they had the skills they needed to undertake their role.

People receiving support and their relatives felt staff had the right skills to do their job. They said staff were respectful and caring in their approach.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People’s support plans contained relevant person centred information to inform staff. The support plans had been reviewed to ensure they were up to date.

People were confident in reporting concerns to the registered manager and felt they would be listened to.

There were quality assurance and audit processes in place to make sure the service was running well.

The service had a full range of policies and procedures available to staff.

People told us that they got on with their support workers and were well matched. Staff spoken with knew people well.

People told us there independence and social inclusion was promoted.

We received positive feedback from the staff we spoke with about the registered manager and the management team who were said to be approachable and supportive. Staff said they thought that 120 Pontefract Road was a supportive organisation with clear values.

Inspection areas

Safe

Good

Updated 14 June 2018

The service remains Good.

Effective

Good

Updated 14 June 2018

The service remains Good.

Caring

Good

Updated 14 June 2018

The service remains Good.

Responsive

Good

Updated 14 June 2018

The service remains Good.

Well-led

Good

Updated 14 June 2018

The service remains Good.