You are here

This service was previously registered at a different address - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 20 August 2019

About the service

Realcare+ Limited is a home care service providing personal and nursing care to 10 people living in their own homes.

Not everyone using the service received regulated activity. CQC only inspects the service being received by people provided with personal care, that is help with tasks related to personal hygiene and eating, as well as nursing care. Where they do we also take into account any wider social care provided.

People’s experience of using this service and what we found

The recording related to medicines management needed to be more robust. Documents used to record people's medicines had not been completed correctly. The registered manager has put in place an action plan to address this since the inspection. We made a recommendation around ensuring the service followed medicines management best practice.

People were protected from the risk of harm and abuse. There were enough suitably skilled and qualified staff to support people and meet their needs.

People were supported by skilled staff with the right knowledge and training.

Staff had developed caring bonds with people and upheld their privacy, dignity and independence.

People’s care and support met their needs and reflected their preferences. Staff upheld people’s human rights.

There were clear, robust processes for managing quality and safety in the service.

There was strong leadership in the service and a positive, empowering culture. Staff were clear about their roles and responsibilities.

People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published on 17 October 2016). The rating at this inspection was Good.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Requires improvement

Updated 20 August 2019

The service was not always safe.

Details are in our safe findings below.

Effective

Good

Updated 20 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 August 2019

The service was well-led.

Details are in our well-led findings below.