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Westcroft Nursing Home Ltd Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 18 March 2020

About the service

Westcroft nursing home provides personal care and accommodation, diagnostic and screening procedures and treatment of disease, disorder or injury for up to 28 older people some of whom are living with dementia, at the time of the inspection there were 25 people living at the service.

People’s experience of using this service and what we found

Care files contained information for staff to ensure people’s risk of pressure ulceration was managed in a safe way. Care files contained risk assessments for the use of equipment in the home, and we observed staffing using safe moving and handling techniques in accordance with risk management plans.

People’s medicines were safely managed. Where people were prescribed ‘as required’ PRN medicines, there were protocols in place that specifically detailed the needs of people and when these medicines should be given. Where people were on covert medicines, this was always given as a last resort.

Where required, people received support with their eating and drinking. Care files highlighted guidance for staff to support people if they were on a specialist diet. Staff were seen to encourage people to remain hydrated throughout the day.

The home was undergoing a continued refurbishment where a sensory room had been installed. There were further improvements planned for signage on doors to help people living with dementia navigate throughout the home.

There were a lot of positive interactions between staff and people at meal times and throughout the day. Staff spoke clearly to people and understood how to interact with people who were living with dementia. People confirmed that staff were caring and treated them with dignity and respect.

People’s care was person centred and individual to meet their specific needs and preferences. There were a number of events that had been organised by the service to help people maintain relationships and avoid isolation.

There was a positive culture within the home. There were quality audits in place which were monitored through robust governance processes and audits in place to assist with the continued learning and development of the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 25 October 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 18 March 2020

The service was safe.

Details are in our safe findings below.



Updated 18 March 2020

The service was effective.

Details are in our effective findings below.



Updated 18 March 2020

The service was caring.

Details are in our caring findings below.



Updated 18 March 2020

The service was responsive.

Details are in our responsive findings below.



Updated 18 March 2020

The service was well-led.

Details are in our well-Led findings below.