The Care Quality Commission
  • Services in your home
  • Homecare service

Archived: Radcliffe Home Help Services

9, Saxondale Drive,, Radcliffe On Trent,, Nottingham, Nottinghamshire, NG12 2JL (0115) 933 5433

Provided and run by:
Mrs Donna Bailey

All Inspections

2 April 2013

During a routine inspection

We spoke to three people who were using the service. They told us the staff who supported them were respectful and caring. One person said, "My carer is fantastic. It is like a friend walking in when [my carer] comes." Another person said, "On the whole the staff are very good. They are always respectful.'

We spoke to two relatives of people who were using the service and one person said, "The carers are very proactive and look for any changes in the needs of my [relative].' Another person said, 'The carer sends me a text when they have arrived. I find this reassuring and my [relative] is in good hands.'

People told us they felt safe with the support they were being provided. One person said, "I feel safe in their care.' People told us they liked the staff and staff were able to meet their needs. They also told us they felt they could speak to the staff and they would be listened to.

We found that staff were supported to provide care that met people's needs. We also found that the provider took steps to assess the quality of the service being provided.