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Inspection Summary

Overall summary & rating


Updated 9 November 2019

About the service

Lavender Court provides personal care for up to 18 older people in one single storey building. Some people supported were living with dementia. At the time of the inspection 13 people were using the service.

People’s experience of using this service and what we found

People told us they felt safe living at Lavender Court. Staff knew how to protect people from abuse. Most risks to people were assessed and managed. However we identified some additional work was needed in this area. New starters were recruited using processes that reduced the risk of unsuitable staff being employed.

Staff received the right training to carry out their roles safely and were supported with regular supervision meetings and appraisals.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests. The policies and systems in the service supported this practice.

We have made a recommendation about the management of CCTV within the home.

People and relatives said staff were very kind and caring. We observed positive relationships between people and staff. The care people received was person-centred. People and relatives knew how to complain if needed. Activities were available to people. However, people, relatives and some staff told us these could be improved.

Checks to monitor and improve the service were carried out by the registered manager and provider. The provider sought and acted on feedback. The service worked in partnership with other agencies to fully meet people’s needs.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 19 April 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 November 2019

The service was safe.

Details are in our safe findings below.



Updated 9 November 2019

The service was effective.

Details are in our effective findings below.



Updated 9 November 2019

The service was caring.

Details are in our caring findings below.



Updated 9 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 9 November 2019

The service was well-led.

Details are in our well-led findings below.