The Care Quality Commission
  • Doctor
  • GP practice

Windmill Surgery

Overall: Good read more about inspection ratings

The Windmill Surgery, London Road, Wymondham, Norfolk, NR18 0AF (01953) 607607

Provided and run by:
Coastal Villages Practice (Ormesby Village Surgery)

Important: The provider of this service changed. See old profile

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Windmill Surgery on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Windmill Surgery, you can give feedback on this service.

5 October 2019

During an annual regulatory review

We reviewed the information available to us about Windmill Surgery on 5 October 2019. We did not find evidence of significant changes to the quality of service being provided since the last inspection. As a result, we decided not to inspect the surgery at this time. We will continue to monitor this information about this service throughout the year and may inspect the surgery when we see evidence of potential changes.

17 August 2018 to 17 August 2018

During a routine inspection

This practice is rated as Good overall. This is the first inspection of the practice under the management of Coastal Villages Practice (Ormesby Village Surgery).

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Windmill Surgery on 17 August 2018. We inspected the practice as part of our inspection programme.

At this inspection we found:

  • The practice is one of three practices managed by the provider Coastal Villages Practice, there was a clear leadership structure and staff felt supported by management. The practice ensured that communication across all seven sites, including Windmill Surgery, was clear and defined.
  • The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
  • The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. We saw evidence that the practice had identified and improved their performance from 2016/2017 in relation to some of the quality and outcome framework indicators.
  • Staff involved and treated patients with compassion, kindness, dignity and respect.
  • Patients found the appointment system easy to use and reported that they were able to access care when they needed it.
  • The practice had widened the skill mix within the practice and had advance nurse practitioners, a pharmacist and emergency care practitioner offering appointments and home visits to patients.
  • We found the dispensary to be well managed.
  • There was a strong focus on continuous learning and improvement at all levels of the organisation.

Professor Steve Field CBE FRCP FFPH FRCGPChief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.