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Inspection Summary


Overall summary & rating

Good

Updated 1 February 2020

About the service

GPM Care Services is a domiciliary care agency providing care and support to people living in their own homes. This includes support with personal care tasks, mobility, nutrition and other activities. The service also provides 'live-in' support for people who require a 24-hour service.

Not everyone who used the service received personal care. CQC only inspects where people receive support with personal care tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of our inspection, 24 people were receiving support with personal care.

People’s experience of using this service and what we found

People received a reliable service from staff who were kind and caring. People and their relatives told us they felt safe and trusted the staff providing care and support.

Care plans were person-centred and comprehensive. People’s care needs were reviewed on a regular basis and care plans updated to reflect any changes to the support people required.

Staff were trained and supported in their role and had a good understanding of the needs and preferences of the people they were supporting.

Risks to people’s health, safety and well-being were assessed and planned for and people's complex care needs were appropriately met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The provider’s policies and procedures promoted peoples' rights to dignity, independence and privacy.

Staff supported people to take their medicines safely where this formed part of an agreed package of care.

The provider met people's nutritional needs. Staff completed training in food hygiene and supported people to eat and drink according to their needs and preferences.

The service worked in partnership with other professionals to optimise people’s health and well-being.

The provider had appropriate safeguarding, whistleblowing and complaints procedures in place. People and their relatives told us they would feel comfortable raising a concern or making a complaint.

Safe recruitment processes were being followed to ensure staff were suitable for their roles.

The provider had quality assurance systems in place to identify shortfalls and where needed, improve the quality of the service delivered.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update:

The last rating for this service was good (report published 16 May 2017).

Why we inspected

This inspection was part of a scheduled plan based on our last rating of the service.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 1 February 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 1 February 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 1 February 2020

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 1 February 2020

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 1 February 2020

The service was well-led.

Details are in our well-led findings below.